Terms & Conditions

For online orders we accept payment by the following credit card:

  • American Express
  • Discover
  • Mastercard
  • Visa
  • JCB
Shipping Information

We will ship your orders on Monday and Friday after we receive payment confirmation. We will notify you via email prior to shipping your merchandise.

Domestic Shipping (USA)
We ship via FedEX/USPS with insurance and delivery confirmation at no extra cost to you. You should receive your package within 5-10 business days. Depending on circumstance, we may ship your order through a different carrier than selected.
 

International Shipping 
We ship via FedEX with insurance and delivery confirmation at no extra cost to you. Island Vintage Coffee is not responsible for duties, taxes or other additional fees related to international shipments. Depending on circumstance, we may ship your order through a different carrier than selected.

Return/Refund Policy

Regarding products damaged during shipping, please return them to us with your packing slip within 21 days of your purchase. Your order will be exchanged or refunded. For more assistance please email us at support@islandvintagecoffee.com.

Returns 
Orders must be returned within 21 days from the time of purchase. We are unable to process returns for a refund or exchange after this 21 day period.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If approved, your refund will be processed, and credit will automatically be applied to your credit card or original method of payment.
If the package is returned to Island Vintage Coffee due to a delivery issue (such as the buyer providing the wrong address, delivery complications, etc), or any other returns that are not related to product issues (such as ordering the wrong items), we will issue a refund of the cost of the item and withhold the shipping cost up to the amount the buyer or Island Vintage Coffee paid for shipping, including shipping promotion period.

Sale items
Only regular priced items may be refunded, sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged when you received them. We do not offer exchanges for damage that occurs after the item is received.

If you need to exchange it for the same item, send us an email at support@islandvintagecoffee.com and send your item to:
510 Cummins Street, Honolulu, Hawaii 96814.

Privacy Statement

At Island Vintage Coffee, our top priority is our valued customers and your privacy is of the utmost importance to us. Our policy has always been to keep all information given to us by our customers strictly confidential. We will not sell nor disclose your personal information to anyone. Contact information also will not be shared without prior notification, and only rarely with nationally recognized, trusted partner organizations.

Security Statement

All information including names, addresses and credit card account numbers is kept confidential and encrypted using Secure Sockets Layer (SSL). We also utilize all appropriate physical, electronic mechanisms and operational procedures to protect the information collected from all online transactions.